Many further education utilise the ctalk contact centre system as a platform to train call centre agents – in a training environment the ctalk system is both highly capable and very simple to use. However, with the additional capabilities, solutions such as automated surveys, automated enrolment, absence lines and distributed working become available, allowing colleges to expand their usage of ice into many other aspects of their operation.

industry solutions

  • Contact Centre training
  • Voice Recognition course enrolment and payment
  • Automated absence lines
  • Inbound and outbound automated surveys