ISO 9001 is the international standard for Quality Management Systems (QMS). An organization certified against this standard demonstrates that it has the ability to consistently provide products and services that meet customer and regulatory requirements. The standard provides a process-oriented approach to documenting and reviewing the structure, responsibilities, policies, standards, procedures and practices in place to achieve effective quality management. Ctalk has held an ISO 9001 certificate since 2023.
ISO 22301 is the international standard for Business Continuity Management Systems (BCMS). It provides a framework for organizations to plan, establish, implement, operate, monitor, review, maintain, and continually improve a documented Business Continuity Management System. Such a system is intended to protect against and reduce the likelihood of disruptive incidents. Furthermore, if a disruptive incident should take place, the BCMS will ensure that recovery takes place in a timely manner. Ctalk has held an ISO 22301 certificate since 2023.
The ISO 27001 standard sets out the requirements for establishing, maintaining and continually improving an Information Security Management System (ISMS). The ISMS is a systematic approach to managing confidential company information including information managed by Ctalk on behalf of others. Ctalk’s ISMS has been successfully certified by external auditors against the ISO 27001 standard since 2012.
The Payment Card Industry Data Security Standard (PCI DSS), defined by the Security Standards Council, is a framework designed to enhance security for credit and other payment cards. The framework includes tools, measurements and specifications intended to enhance the safe handling of card holder information and, thus, ensure the security of payment cards. A security system built round the PCIDSS includes prevention, detection and suitable reaction to security incidents. Although Ctalk does not process card payments on its own behalf, it does handle customer data which may contain credit card information that must be kept secure. To help maintain the security of third party payment card information, Ctalk and the systems and processes it is responsible for have been successfully certified by external auditors against the Payment Card Industry Data Security Standard since 2014.
Cyber Essentials Plus certification is part of the UK Government-backed Cyber Essentials Scheme and is the highest level of qualification for the certification. It includes a hands-on technical verification conducted by an external, qualified organization to ensure that Ctalk meets the requirements of the scheme (access control, secure configuration, software update, malware protection and firewall and router requirements). Vulnerability scans on in-scope devices are carried out. Cyber Essentials Plus is intended to help protect against a whole range of the most common cyber-attacks. Ctalk has held a Cyber Essentials certificate since 2023 and a Cyber Essentials Plus certificate since 2024.
Achieving Partnership with Microsoft guarantees professional support at the highest level possible for a Microsoft Partner. The partnership is assessed annually by Microsoft to ensure that partners maintain their commitment to excellence and to providing satisfaction to their customers. Microsoft places a number of stringent requirements on Partners including 5 references from existing customers, maintaining technical competencies, knowledge of Microsoft licensing, participation in customer satisfaction surveys and sales and marketing competencies. Ctalk has maintained its Partnership status since 2013.
